Terms of Service | Space for What Matters

Terms of Service

Last updated: May 2026

1. Agreement to Terms

By booking a service with Space for What Matters and using our website spaceforwhatmatters.co.uk, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services or website.

2. Service Description

Space for What Matters provides professional decluttering, organising, and interior styling services. Our services are tailored to your specific needs and delivered by appointment only. Services include:

  • Reset Sessions – For initial consultations and quick organising wins
  • Transform Sessions – For comprehensive room or space organisation
  • Signature Home Transformation – Multi-session packages for full home resets
  • Maintenance Sessions – Regular upkeep and organisational support

3. Booking and Appointments

All services are provided by appointment only. To book:

  • Complete the contact form or contact us via WhatsApp
  • Provide a description of your space and requirements
  • Confirm availability and scheduling
  • A booking is only confirmed upon mutual agreement

We reserve the right to decline any booking request at our discretion.

4. Payment Terms

  • A non-refundable deposit of 25% of the service cost is required upfront to secure your booking
  • The remaining balance (75%) is due on the day of service
  • Deposit and final balance amounts will be confirmed at booking
  • Accepted payment methods will be confirmed at booking
  • All prices are in GBP (£)
  • The deposit is non-refundable; refunds of the final balance follow the Cancellation Policy below
  • Invoices will be provided upon request

Deposit Examples

  • Reset Session (£280): £70 deposit | £210 due on service day
  • Transform Session (£600): £150 deposit | £450 due on service day
  • Signature Home Transformation (£1,650): £412.50 deposit | £1,237.50 due on service day
  • Maintenance Session (£280): £70 deposit | £210 due on service day

5. Cancellation & Refund Policy

Client Cancellations

Your deposit is non-refundable. Refunds of your final balance are as follows:

  • 7+ days notice: Full refund of balance minus £50 administration fee
  • 3-6 days notice: 50% refund of balance
  • 24-48 hours notice: 25% refund of balance
  • Less than 24 hours notice: No refund
  • No show (no cancellation): No refund

Rescheduling

If you need to reschedule rather than cancel, we will work with you to find a new date. Your deposit will be held as credit towards your rescheduled appointment.

Company Cancellations

If we need to cancel or reschedule:

  • We will provide as much notice as possible
  • A full refund of your deposit and balance will be offered, or rescheduling at a mutually convenient time

6. Client Responsibilities

For optimal service delivery, clients agree to:

  • Provide safe, accessible working conditions in your home
  • Ensure the space is ready on the agreed date and time
  • Be present during the service to make decisions about items. Alternatively, items you're unsure about can be left on-site for your final review before they are removed
  • Provide relevant information about your organising goals and preferences
  • Ensure all items in the space are legally owned and safe to handle
  • Approve all decisions about what will be discarded, donated, or kept

7. Client Decisions & Post-Service Responsibility

During our service, we work together to make decisions about what to keep, donate, or discard. All decisions are made collaboratively with your input and approval. You are responsible for these decisions made during the session.

Important: Space for What Matters is not responsible for client regrets or changes of mind about decisions made during or after the service, including:
  • Items you decide to discard during the session that you later wish to keep
  • Items donated or removed that you later want back
  • Regret about organisational decisions made during the service
  • Changes to your preferences after the service is complete

8. Limitation of Liability

Space for What Matters is not responsible for:

  • Damage to items, furniture, or property during the service (unless caused by our negligence)
  • Loss or damage to valuables, jewelry, documents, or sentimental items not clearly communicated to us beforehand
  • Structural damage, electrical issues, or pre-existing damage to the property
  • Health or safety issues related to mold, pests, or hazardous materials (we will stop work and recommend professional assessment)

9. Intellectual Property

All content, photos, designs, and ideas created by Space for What Matters remain our intellectual property. Clients may not reproduce, share, or use any images, designs, or recommendations provided without permission. We may use before/after photos for portfolio purposes with your consent.

10. Confidentiality

We respect your privacy and treat all information about your home, possessions, and personal circumstances with complete confidentiality. We will not share details about your space or service with third parties without your consent.

11. Website Use

When using our website, you agree not to:

  • Engage in any unlawful or fraudulent activity
  • Attempt to hack, disrupt, or damage the website
  • Use automated tools to scrape or collect data
  • Post abusive, defamatory, or offensive content
  • Impersonate another person or entity

12. Service Quality & Expectations

While we strive to deliver exceptional results, outcomes depend on multiple factors including:

  • Space size and complexity
  • Quantity and condition of items
  • Client availability and decision-making
  • Unexpected issues discovered during service

Service timeframes are estimates and may vary based on actual conditions. We will communicate any significant delays.

13. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the new terms.

14. Dispute Resolution

If a dispute arises regarding our services or these terms:

  • Contact us immediately to discuss the issue
  • We will attempt to resolve the matter within 14 days
  • If unresolved, either party may pursue legal remedies under UK law

15. Contact Information

If you have questions about these Terms of Service, please contact us:

16. Additional Information

For more information about how we handle your data, please review our Privacy Policy and Cookie Policy.